The purpose of this policy is to explain why we collect your data, and how we use it.
Cookies and statistical data
If you just browse the website and don’t engage in anything interactive, such as completing an online form, we collect anonymous statistical data via cookies. This is not linked to anything that identifies you personally, and the sole purpose is to help us to improve our marketing and the services we offer, by showing us where our visitors come from, which pages interest them, and which they leave without reading.
When you make an enquiry
If you use the contact form on our website we will ask you for your name and email address. We need these in order to identify you and be able to deal with your enquiry.If you do not take the enquiry any further we would normally delete your data after 24 months.
If you use any of our online services
When you purchase one of our guides or get email advice, you become a client and we are required to keep more complete records. In this case we will ask you for your street address and phone number as well. We may also need to ask you for further information, such as, for example, your nationality, marital status and immigration status, but we will only ask you for information that is necessary and appropriate to be able to give you accurate advice.
We are required to keep records for six years after a matter is concluded.
Any payments you make online are processed through PayPal, and we do not store any information about your credit or debit card.
What we do with the data we collect
We process data that we collect from you, or that you give us, so as to be able to provide you with the services you ask us to provide, or where we consider it appropriate in order to better understand your needs. This latter is in keeping with our legitimate interests in promoting and marketing our professional services.
You can read our Data Protection Policy here.
What we do not do with the data we collect
We don’t sell or share your data with anyone, or use it for any purpose other than to
- Provide you with the services you request and
- Understand and improve our marketing efforts.
The only exception to this is if we are required by law to disclose something.
Where your data is stored
Our server is in the UK, so your data is stored in the United Kingdom.
As a data subject you can:
- Ask to access the personal data we hold for you, and for any inaccurate data to be corrected
- Withhold or withdraw consent to use your data for marketing purposes
- Ask for the restriction of personal data that is inaccurate, unlawfully processed or no longer required
- Ask for the erasure of personal data once the need for it is no longer necessary, or where your rights as the data subject override our legitimate interest in processing your data
- Make a complaint to the Information Commissioner’s Office if you believe that we are in breach of relevant legislation – you can get further information about your rights on their website.
If you have any questions or comments you can contact us by:
Post: UK Visas Online - 71-75 Shelton Street - London - WC2H 9JQ